Refund and Returns Policy

At OfRugby.com, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help. Please read our Refund and Returns Policy carefully.

1. Return Eligibility

You may return most items purchased from OfRugby.com within 30 days of receiving your order for a refund or exchange, provided that the items meet the following conditions:

  • Items must be in their original, unused condition with all tags and packaging intact.
  • Items must not be damaged or altered in any way.
  • Certain items, such as custom or personalized products, may not be eligible for return. Please check the product description for specific return policies.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@ofrugby.com to request a return authorization. Include your order number and the reason for the return.
  2. Prepare Your Package: Once you receive your return authorization, securely pack the items you wish to return, including all original packaging, accessories, and documentation.
  3. Ship the Items: Send your return package to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to our error (e.g., wrong or defective item).

3. Refund Process

Once we receive your returned item and verify its condition, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund.

4. Exchanges

If you wish to exchange an item for a different size or product, please follow the return process outlined above. Once we receive your returned item, we will issue a refund for the original purchase. You can then place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide instructions for returning the item and issue a replacement or refund, depending on your preference.

6. Non-Returnable Items

The following items are non-returnable:

  • Gift cards
  • Downloadable software products
  • Personalized or custom items

7. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please contact us:

OfRugby.com
Email: info@ofrugby.com